Booking Tips
start a booking
NOTE: the online booking system requires that the start time of your booking is no less than 4 hours from the present time. If you're nearby and would like a last minute booking, please call us and we'll see what's possible.
PICKUP TIME
Our pickup times are 9.00am and 2.00pm. We are closed on Mondays. If you try to book periods that start or finish in conflict with this, say a full day (8 hrs) from 2.00pm, you'll get an error message and be prevented from booking. Please adjust as necessary.
DURATION
With half-day bookings that start at 9.00am and finish at 1.00pm, we have to be strict, as late return will affect an afternoon booking starting at 2.00pm. A late return in such circumstances will incur a penalty fee equal to the afternoon booking.
RETURN TIME
These are automatically calculated according to your rental duration. Last return time is at 6.00pm each day unless by prior arrangement.
ADD-ONS
The price shown is per item per day. So the price shown will be multiplied by the number of days selected. Add-ons are booked according to the number of bikes selected and the final price added to the subtotal is therefore the price shown, multiplied by the number of bikes.
EXTRAS
Extras are different to Add-ons. Whereas Add-ons are charged per day and per bike, Extras are a one-off, non-recurring item such as delivery. Extras are added in the Cart area.
Security deposit & id
We take photos of your ID documents and don't mind if you present them or hold them in such a way as leaves the identification data visible but other parts obscured. Please feel free to discuss how your ID is copied or held by us as we do realise it's a delicate matter in these days of identity theft.
customer account
When you click through to checkout, you will be asked for your name, email address and phone number. We use these to contact you so please make sure they are correct. Your email address is used to create a customer account so you will be asked to provide a password. Your account is where you can print or download your booking(s) and where we issue discount vouchers and promotions for returning customers.